THIS WEBSITE
Unless stated otherwise herein, the relationship between Aster Luxury Goods and its users is exclusively governed by these Terms and Conditions that are deemed read and accepted by the User. No order will be processed if the terms and conditions are not agreed to in their in their entirety.
IDENTIFICATION
Aster Luxury Goods
PO Box 29478
Cupar
Fife KY15 9AU
Scotland
Email: contact@asterluxurygoods.com
SERVICES
These Conditions explain the rights, obligations and responsibilities of both Aster Luxury Goods and you, the Customer, in relation to the Services to be provided by Aster Luxury Goods. Aster Luxury Goods undertakes to exercise the utmost care in processing articles entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each individual article. However, Aster Luxury Goods cannot assume responsibility for the inherent weakness of, or defects or stains that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suede, nubuck and leather.
OUR SERVICES
Aster Luxury Goods reserves the right to refuse services to any customer or reject any item.
CLEANING
To keep the authenticity of your items, we will not undertake any cleaning of the materials sent in for the bespoke design service. We will take every step to use the best parts of the material sent in, however, we cannot always disguise natural flaws or defects that are already in existence.
All items are therefore only accepted by us for work at your own risk.
TIMESCALES
Our estimated service turnaround time is 4 – 6 weeks depending on what services have been requested.
Aster Luxury Goods, however, cannot be held responsible for delays to the service caused by unforeseen circumstances or additional requirements.
PRICING & PAYMENT
All payments are handled by Aster Luxury Goods. Once received by Aster Luxury Goods your items will be assessed and the work required confirmed.
All work will be agreed with the customer prior to any work taking place. All items must be fully paid before the item is dispatched from yourself into Aster Luxury Goods. Our system notes a record of orders made and this will be deemed evidence of contact with you. We do not store credit card details nor do we share financial details with any 3rd parties.
LIABILITY
We will cover your Item(s) in the event that they are lost, stolen or damaged beyond repair in circumstances beyond our control, during the time that we receive the item and the item is returned to yourself. You are insured up to the full value of the product purchased, minus the cost of any services provided.
Items in our care are:
– Any item currently having our services carried out or waiting for our services to be carried out and paid.
– Any item in transit with our Courier.
– Any item dispatched by us to you.
EXCLUSIONS TO LIABILITY
Aster Luxury Goods offer a repurposing service and sometimes items may be sent to us in a damaged and/or devalued state. We cannot be held liable for:
– Any damage to, or defect in, an item which we have not yet received
– Delays or failures which are due to any cause beyond our reasonable control.
– Failed repairs due to inherent problems within the material or structure of the item – please note that charges may still apply for any work already completed.
– Any damage which is not related to or caused by our services.
If an item is repurposed in line with the design specification detailed on the site, Aster Luxury Goods will not pay compensation for anything that falls outside the work we provide.
GUARANTEE
We guarantee our labour and materials for a period of 3 months after work has been completed providing that the item has been maintained under normal use. Hardware repairs and stitching are guaranteed only under normal use. If Aster Luxury Goods feel that at any time the item has been misused within this period, the guarantee will be null and void.
COMPLAINTS
You must notify us of any problem or complaint you have with the workmanship on the Item(s) within seven days of you receiving the Item(s).
We cannot accept returns or requests for refunds on the basis of the customer’s change of heart. We cannot accept returns or requests for refunds where a change to an order had been requested and that change could not be fulfilled.
We will not be liable for any damage to – or deterioration of/in – the item resulting from inappropriate use/misuse of the Item following delivery of the order. If we are found to be at fault we will endeavour to repair and/or alter the Item to your satisfaction at our cost. In all circumstances, this will be the first course of action. Where the item has to be returned to us for this purpose, we will reimburse your costs of dispatch with evidence of a valid receipt/invoice.
If the fault is through misuse or customer liability any work to rectify the fault will be at your own cost.
Any claim settled will be on the condition that it is accepted by the customer as a full and final settlement.
Aster Luxury Goods keep photographic records of all bespoke work before and after the work has been carried out.
PRICING & PAYMENT
Payments are handled by Aster Luxury Goods website. Once received by Aster Luxury Goods your items will be assessed and the work required confirmed. All work will be agreed with the customer prior to any work taking place.
Payment for bespoke work or non-bespoke items must be fully paid at point of order. Our system notes a record of emails sent and/or telephone messages left and this will be deemed evidence of contact with you.
LIABILITY
Whilst your item is in transit from yourself to Aster Luxury Goods, Aster Luxury Goods will not be liable for any loss or damage to your item. Once your item has been received and is in our care you are insured up to the full Aster Luxury Goods product value minus the cost of any services provided.
ITEM STORAGE
At point of order customers are asked whether they would like remnant material to be sent back, recycled or disposed of as waste to energy. Once your repurposed item is ready for dispatch we will manage remnant material in line with the preference indicated at point of order.
ACCURACY OF CONTENT
Aster Luxury Goods uses its best efforts to keep the information on the Site updated. However, it is not possible to guarantee the complete absence of errors on the Site. The information and other material published on this Site may include inaccuracies or typographical errors. We have made reasonable efforts to ensure that product information is accurate and to display as accurately as possible the colours of our products.
Aster Luxury Good does not warrant that the functions contained in the Site or any materials or content contained therein will be uninterrupted or error-free, that defects will be corrected, or that the Site or the server that makes it available is free of viruses or other harmful components. Aster Luxury Goods shall not be liable for the use of the Site, including, without limitation, the content and any errors contained therein.
Each product and service purchased is sold subject to its product description, All product descriptions and images are for display purposes only and may not always represent the finished product.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product and service descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order.
PRICES
The price of the goods you order is the price that is displayed on the Site at the time you confirm your order and will be confirmed by e-mail. All prices are in £ (GBP), inclusive of VAT.
If you cancel the order of a non-bespoke item, we will refund or re-credit you for the sum that has been debited from your account. If, however, you cancel a bespoke design service on which work has already started, you will be refunded the amount paid after deducting any costs incurred up to and including the date of cancellation.
ONLINE ORDERING – THE ORDERING PROCESS .
– Select your service
– Choose your delivery method
– Enter your address
– Enter your billing address together with the payment information
– You will be asked to accept the Terms and Conditions.
– Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order including the shipping charges
– After submitting your order, we will send you an e-mail confirming receipt of your order
– For bespoke orders, once received by Aster Luxury Goods your item will be assessed and you will be contacted to confirm the details of your service
We reserve the right to cancel your order for any reason
ONLINE ORDERS – NON-BESPOKE PRODUCTS
Orders for non-bespoke products can be cancelled up to 14 days from receipt of payment and returned to us for a full refund. If an order is cancelled goods must be returned to us in a re-sellable condition. The cost of return postage is covered by the customer
ONLINE ORDERS – BESPOKE PRODUCTS
Orders for bespoke products can be cancelled within 14 days from receipt of order. The amount refunded will be the total amount paid less the costs of any design, postage or customisation work that has already been incurred. Should the materials sent in wish to be returned then the cost of return postage would be covered by the customer.
PAYMENT
Aster Luxury Goods accepts payments using Paypal which accepts most major credit and debit cards. Payment must be made in £. Please refer to the Privacy Policy posted in the Site for further information regarding internet fraud and secure payment.
SALE CONTRACT
Aster Luxury Goods reserves the right to refuse an order, wholly or partially.
DELIVERY
We will use all reasonable efforts to deliver our services within the timescales indicated on the individual order confirmation to the User. Such timescales are not guaranteed delivery times and should not be relied upon.
We only ship via Royal Mail. We always require someone to sign off for delivery. You accept that a delivery is signed-off for by a person other than the User, provided that such person is present at the indicated address and an adult of 18 years or over.
If there is no one present at the time of delivery, you will be asked to contact Royal Mail to arrange an alternative delivery date.
WARRANTY
Aster Luxury Goods offers an additional 3-month warranty on all products sold. This warranty covers faults only and does not cover damage caused in use by the customer or wear-and-tear. Faults will be repaired, if possible, by our craftspeople.
QUESTIONS, COMPLAINTS, COMMENTS OR SERVICE CONTACT
If you have any questions, or if you have technical problems in accessing information on our Site, please contact: contact@asterluxurygoods.com
USE LIMITATIONS AND INTELLECTUAL PROPERTY RIGHTS
All product names and titles used on the Site are trade names of Aster Luxury Goods or third party trademark or trade name holders. You are not allowed to use or reproduce any such trademarks or trade names as this may constitute an infringement of the holders’ rights. All Site design, texts, documents, movies and other services and the selection and arrangement thereof, and all other material on this Site are protected by copyright of Aster Luxury Goods or its suppliers. You are only allowed to electronically copy and print portions of the Site to the extent this is necessary for the purpose of placing an order, or for using the Site as a shopping resource. You are not allowed to make any other use of the information and materials on the Site, including reproduction for the purposes other than those noted above, modification, distribution, or (re)publication. Should you wish to use materials and information from this Site, you need to obtain Aster Luxury Goods prior written consent.
Aster Luxury Goods grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Aster Luxury Goods. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
Asterluxurygoods.com, Aster Luxury Goods and other marks indicated on our site are registered trademarks of Aster Luxury Goods, in the UK and other countries. Aster Luxury Goods graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Aster Luxury Goods. Aster Luxury Goods trademarks and associated images may not be used in connection with any product or service that is not Aster Luxury Goods, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Aster Luxury Goods. All other trademarks not owned by Aster Luxury Goods that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Aster Luxury Goods.
USE OF INFORMATION
In the event you provide to Aster Luxury Goods or post any material, information, suggestions or comments on or through the Site about the Site, the way in which Aster Luxury Goods conducts its business or the operation of the Site, Aster Luxury Goods reserves the right to use such material, information, suggestions or comments in its discretion, with no compensation or credit to you. You hereby grant to Aster Luxury Goods a non-exclusive, perpetual, worldwide, royalty-free license to utilize and publish such information and material, in whole or in part. However, use by Aster Luxury Goods of information by which you may be identified (such as your name, address, social security number and telephone number), will be governed by the Site’s Privacy Policy, discussed below.
PRIVACY POLICY
We do not store credit card details nor do we share financial details with any 3rd parties. We may contact you using details you have supplied to us to ask about the service you have received from Aster Luxury Goods or are receiving at Aster Luxury Goods. Your contact details will not be shared with any 3rd parties, unless required by law. Please see our Privacy Policy for details.
DEFINITIONS
Within the scope of these terms and conditions, the terms listed hereafter shall be deemed to have the following meaning, unless explicitly mentioned otherwise:
– Terms and Conditions: these terms and conditions and all its additions or updates
– Personal information: the details provided by you
– Aster Luxury Goods/We/Us: Aster Luxury Goods, PO box 29478, Cupar, KY15 9AU, Scotland
– You: the customer
– Affiliates/Agents: any website operator, retailer, kiosk operator, direct marketing company, telemarketer, or operator of other direct marketing campaigns that has entered into an agreement with Aster Luxury Goods, which compensates the affiliate for transactions resulting from business directed to Aster Luxury Goods website by the affiliate
– Order: the result of the ordering process as described in the Terms and Conditions
– User: someone who by entering the address of this Site or by following a link visits this Site and uses it for informative purposes or to place an order.
– Shipping Notification E-mail: electronic notification containing details of shipping means and timings.
– Site: a collection of webpages grouped together under the address of asterluxurygoods.com
GOVERNING LAW
Any dispute regarding the validity, the interpretation and/or the execution of the Terms and Conditions is solely governed by the laws of the UK and the UK courts. This clause does not affect your statutory rights. The User agrees that in the event of a dispute with respect to the use of the Site, electronic evidence (e.g. e-mails, back-ups, photographs etc.) can be used as valid evidence.
If any of the Terms and Conditions may be declared null and void or not applicable, the other terms and conditions will remain valid and the portion declared null and void will remain applicable within the boundaries set by law.
ENTIRE AGREEMENT
These Terms and Conditions supersede all prior terms applied with the User. For any questions, remarks or technical issues with respect to this Site, please contact us. These terms and conditions were last updated on 16th March 2020.
TERMS & CONDITIONS
We reserve the right to make changes to our terms & conditions at any stage without prior notice.
