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Website privacy policy

This website is operated by Aster Luxury Goods. We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about on:

• who we are,
• how and why we collect, store, use and share personal information,
• your rights in relation to your personal information, and
• how to contact us and supervisory authorities in the event that you have a complaint.

Who we are

Aster Luxury Goods (‘we’ or ‘us’) collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

The personal information we collect and use

1. a) Personal information you provide to us

We collect the following personal information that you provide to us:

your name, postal address and email address

Some examples of when we collect this information include:

When making purchases and when signing up to subscriber list

1. 
   b) Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf; and
shall consent on their behalf to the transfer of their personal data abroad.

1. 
   c) Monitoring and recording communications

We may monitor communications such as emails and telephone calls for the following purposes:

quality assurance

How we use your personal information

We collect information about our users for the following purposes:

To process orders and to forward Aster News updates

Who your information may be shared with

We may share your information with:

Law enforcement agencies in connection with any investigation to help prevent unlawful activity

We will not share you personal information with any other 3rd parties.

Marketing

We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.

We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see ‘What rights do you have?’ below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.

Whether personal information has to be provided by you, and if so why

The provision of the following information is required from you:

Name and address

This is to enable us to do the following:

Deliver paid for goods

We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

How long your personal information will be kept

We will hold your personal information for the following periods:

Name and address for 6 years to satisfy UK HMRC tax law.

These periods are no longer than necessary in each case.

Reasons we can collect and use your personal information

We rely on the following as the lawful basis on which we collect and use your personal information:

contract

Consequence of our use of your personal information

The consequence to you of our use of your personal information is:

We will update you on Aster News if you have subscribed to the mailing list

Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will also use technological and organisation measures to keep your information secure. These measures may include the following examples:

All data is stored on secure servers

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

Transfers of your information out of the EEA

We will not transfer your personal information outside of the EEA at any time.

What rights do you have?

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

• fair processing of information and transparency over how we use your use personal information
• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
• require us to correct any mistakes in your information which we hold
• require the erasure of personal information concerning you in certain situations
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal information
• otherwise restrict our processing of your personal information in certain circumstances
• claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)

If you would like to exercise any of these rights please:

• email, call or write to us
• let us have enough information to identify you
• let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
• let us know the information to which your request relates

From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to the privacy policy

This privacy policy was published on 04/12/2020 and last updated on 04/12/2020.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:

By email if you have subscribed to the Aster News mailing list

Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by:

e-mail: contact@asterluxurygoods.com

post:

Aster Luxury Goods
PO Box 29478
Cupar
KY15 9AU

THIS WEBSITE

Unless stated otherwise herein, the relationship between Aster Luxury Goods and its users is exclusively governed by these Terms and Conditions that are deemed read and accepted by the User. No order will be processed if the terms and conditions are not agreed to in their in their entirety.

IDENTIFICATION

Aster Luxury Goods
PO Box 29478
Cupar
Fife KY15 9AU
Scotland

Email: contact@asterluxurygoods.com

SERVICES

These Conditions explain the rights, obligations and responsibilities of both Aster Luxury Goods and you, the Customer, in relation to the Services to be provided by Aster Luxury Goods. Aster Luxury Goods undertakes to exercise the utmost care in processing articles entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each individual article. However, Aster Luxury Goods cannot assume responsibility for the inherent weakness of, or defects or stains that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suede, nubuck and leather.

OUR SERVICES

Aster Luxury Goods reserves the right to refuse services to any customer or reject any item.

CLEANING

To keep the authenticity of your items, we will not undertake any cleaning of the materials sent in for the bespoke design service. We will take every step to use the best parts of the material sent in, however, we cannot always disguise natural flaws or defects that are already in existence.

All items are therefore only accepted by us for work at your own risk.

TIMESCALES

Our estimated service turnaround time is 4 – 6 weeks depending on what services have been requested.

Aster Luxury Goods, however, cannot be held responsible for delays to the service caused by unforeseen circumstances or additional requirements.

PRICING & PAYMENT

All payments are handled by Aster Luxury Goods. Once received by Aster Luxury Goods your items will be assessed and the work required confirmed.

All work will be agreed with the customer prior to any work taking place. All items must be fully paid before the item is dispatched from yourself into Aster Luxury Goods. Our system notes a record of orders made and this will be deemed evidence of contact with you. We do not store credit card details nor do we share financial details with any 3rd parties.

LIABILITY

We will cover your Item(s) in the event that they are lost, stolen or damaged beyond repair in circumstances beyond our control,  during the time that we receive the item and the item is returned to yourself.  You are insured up to the full value of the product purchased, minus the cost of any services provided.

Items in our care are:
– Any item currently having our services carried out or waiting for our services to be carried out and paid.
– Any item in transit with our Courier.
– Any item dispatched by us to you.

EXCLUSIONS TO LIABILITY

Aster Luxury Goods offer a repurposing service and sometimes items may be sent to us in a damaged and/or devalued state. We cannot be held liable for:
– Any damage to, or defect in, an item which we have not yet received
– Delays or failures which are due to any cause beyond our reasonable control.
– Failed repairs due to inherent problems within the material or structure of the item – please note that charges may still apply for any work already completed.
– Any damage which is not related to or caused by our services.

If an item is repurposed in line with the design specification detailed on the site, Aster Luxury Goods will not pay compensation for anything that falls outside the work we provide.

GUARANTEE

We guarantee our labour and materials for a period of 3 months after work has been completed providing that the item has been maintained under normal use. Hardware repairs and stitching are guaranteed only under normal use. If Aster Luxury Goods feel that at any time the item has been misused within this period, the guarantee will be null and void.

COMPLAINTS

You must notify us of any problem or complaint you have with the workmanship on the Item(s) within seven days of you receiving the Item(s).

We cannot accept returns or requests for refunds on the basis of the customer’s change of heart. We cannot accept returns or requests for refunds where a change to an order had been requested and that change could not be fulfilled.

We will not be liable for any damage to – or deterioration of/in – the item resulting from inappropriate use/misuse of the Item following delivery of the order. If we are found to be at fault we will endeavour to repair and/or alter the Item to your satisfaction at our cost. In all circumstances, this will be the first course of action. Where the item has to be returned to us for this purpose, we will reimburse your costs of dispatch with evidence of a valid receipt/invoice.

If the fault is through misuse or customer liability any work to rectify the fault will be at your own cost.

Any claim settled will be on the condition that it is accepted by the customer as a full and final settlement.

Aster Luxury Goods keep photographic records of all bespoke work before and after the work has been carried out.

PRICING & PAYMENT

Payments are handled by Aster Luxury Goods website. Once received by Aster Luxury Goods your items will be assessed and the work required confirmed. All work will be agreed with the customer prior to any work taking place.

Payment for bespoke work or non-bespoke items must be fully paid at point of order. Our system notes a record of emails sent and/or telephone messages left and this will be deemed evidence of contact with you.

LIABILITY

Whilst your item is in transit from yourself to Aster Luxury Goods, Aster Luxury Goods will not be liable for any loss or damage to your item. Once your item has been received and is in our care you are insured up to the full Aster Luxury Goods product value minus the cost of any services provided.

ITEM STORAGE

At point of order customers are asked whether they would like remnant material to be sent back, recycled or disposed of as waste to energy. Once your repurposed item is ready for dispatch we will manage remnant material in line with the preference indicated at point of order.

ACCURACY OF CONTENT

Aster Luxury Goods uses its best efforts to keep the information on the Site updated. However, it is not possible to guarantee the complete absence of errors on the Site. The information and other material published on this Site may include inaccuracies or typographical errors. We have made reasonable efforts to ensure that product information is accurate and to display as accurately as possible the colours of our products.

Aster Luxury Good does not warrant that the functions contained in the Site or any materials or content contained therein will be uninterrupted or error-free, that defects will be corrected, or that the Site or the server that makes it available is free of viruses or other harmful components. Aster Luxury Goods shall not be liable for the use of the Site, including, without limitation, the content and any errors contained therein.

Each product and service purchased is sold subject to its product description, All product descriptions and images are for display purposes only and may not always represent the finished product.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product and service descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order.

PRICES

The price of the goods you order is the price that is displayed on the Site at the time you confirm your order and will be confirmed by e-mail. All prices are in £ (GBP), inclusive of VAT.

If you cancel the order of a non-bespoke item, we will refund or re-credit you for the sum that has been debited from your account. If, however, you cancel a bespoke design service on which work has already started, you will be refunded the amount paid after deducting any costs incurred up to and including the date of cancellation.

ONLINE ORDERING – THE ORDERING PROCESS .

– Select your service

– Choose your delivery method

– Enter your address

– Enter your billing address together with the payment information

– You will be asked to accept the Terms and Conditions.

– Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order including the shipping charges

– After submitting your order, we will send you an e-mail confirming receipt of your order

– For bespoke orders, once received by Aster Luxury Goods your item will be assessed and you will be contacted to confirm the details of your service

We reserve the right to cancel your order for any reason

ONLINE ORDERS – NON-BESPOKE PRODUCTS

Orders for non-bespoke products can be cancelled up to 14 days from receipt of payment and returned to us for a full refund. If an order is cancelled goods must be returned to us in a re-sellable condition. The cost of return postage is covered by the customer

ONLINE ORDERS – BESPOKE PRODUCTS

Orders for bespoke products can be cancelled within 14 days from receipt of order. The amount refunded will be the total amount paid less the costs of any design, postage or customisation work that has already been incurred. Should the materials sent in wish to be returned then the cost of return postage would be covered by the customer.

PAYMENT

Aster Luxury Goods accepts payments using Paypal which accepts most major credit and debit cards. Payment must be made in £. Please refer to the Privacy Policy posted in the Site for further information regarding internet fraud and secure payment.

SALE CONTRACT

Aster Luxury Goods reserves the right to refuse an order, wholly or partially.

DELIVERY

We will use all reasonable efforts to deliver our services within the timescales indicated on the individual order confirmation to the User. Such timescales are not guaranteed delivery times and should not be relied upon.

We only ship via Royal Mail. We always require someone to sign off for delivery. You accept that a delivery is signed-off for by a person other than the User, provided that such person is present at the indicated address and an adult of 18 years or over.

If there is no one present at the time of delivery, you will be asked to contact Royal Mail to arrange an alternative delivery date.

WARRANTY

Aster Luxury Goods offers an additional 3-month warranty on all products sold. This warranty covers faults only and does not cover damage caused in use by the customer or wear-and-tear. Faults will be repaired, if possible, by our craftspeople.

QUESTIONS, COMPLAINTS, COMMENTS OR SERVICE CONTACT

If you have any questions, or if you have technical problems in accessing information on our Site, please contact: contact@asterluxurygoods.com

USE LIMITATIONS AND INTELLECTUAL PROPERTY RIGHTS

All product names and titles used on the Site are trade names of Aster Luxury Goods or third party trademark or trade name holders. You are not allowed to use or reproduce any such trademarks or trade names as this may constitute an infringement of the holders’ rights. All Site design, texts, documents, movies and other services and the selection and arrangement thereof, and all other material on this Site are protected by copyright of Aster Luxury Goods or its suppliers. You are only allowed to electronically copy and print portions of the Site to the extent this is necessary for the purpose of placing an order, or for using the Site as a shopping resource. You are not allowed to make any other use of the information and materials on the Site, including reproduction for the purposes other than those noted above, modification, distribution, or (re)publication. Should you wish to use materials and information from this Site, you need to obtain Aster Luxury Goods prior written consent.

Aster Luxury Goods grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Aster Luxury Goods. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

Asterluxurygoods.com, Aster Luxury Goods and other marks indicated on our site are registered trademarks of Aster Luxury Goods, in the UK and other countries. Aster Luxury Goods graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Aster Luxury Goods. Aster Luxury Goods trademarks and associated images may not be used in connection with any product or service that is not Aster Luxury Goods, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Aster Luxury Goods. All other trademarks not owned by Aster Luxury Goods that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Aster Luxury Goods.

USE OF INFORMATION

In the event you provide to Aster Luxury Goods or post any material, information, suggestions or comments on or through the Site about the Site, the way in which Aster Luxury Goods conducts its business or the operation of the Site, Aster Luxury Goods reserves the right to use such material, information, suggestions or comments in its discretion, with no compensation or credit to you. You hereby grant to Aster Luxury Goods a non-exclusive, perpetual, worldwide, royalty-free license to utilize and publish such information and material, in whole or in part. However, use by Aster Luxury Goods of information by which you may be identified (such as your name, address, social security number and telephone number), will be governed by the Site’s Privacy Policy, discussed below.

PRIVACY POLICY

We do not store credit card details nor do we share financial details with any 3^rd parties. We may contact you using details you have supplied to us to ask about the service you have received from Aster Luxury Goods or are receiving at Aster Luxury Goods. Your contact details will not be shared with any 3^rd parties, unless required by law. Please see our Privacy Policy for details.

DEFINITIONS

Within the scope of these terms and conditions, the terms listed hereafter shall be deemed to have the following meaning, unless explicitly mentioned otherwise:

– Terms and Conditions: these terms and conditions and all its additions or updates

– Personal information: the details provided by you

– Aster Luxury Goods/We/Us: Aster Luxury Goods, PO box 29478, Cupar, KY15 9AU, Scotland

– You: the customer

– Affiliates/Agents: any website operator, retailer, kiosk operator, direct marketing company, telemarketer, or operator of other direct marketing campaigns that has entered into an agreement with Aster Luxury Goods, which compensates the affiliate for transactions resulting from business directed to Aster Luxury Goods website by the affiliate

– Order: the result of the ordering process as described in the Terms and Conditions

– User: someone who by entering the address of this Site or by following a link visits this Site and uses it for informative purposes or to place an order.

– Shipping Notification E-mail: electronic notification containing details of shipping means and timings.

– Site: a collection of webpages grouped together under the address of asterluxurygoods.com

GOVERNING LAW

Any dispute regarding the validity, the interpretation and/or the execution of the Terms and Conditions is solely governed by the laws of the UK and the UK courts. This clause does not affect your statutory rights. The User agrees that in the event of a dispute with respect to the use of the Site, electronic evidence (e.g. e-mails, back-ups, photographs etc.) can be used as valid evidence.

If any of the Terms and Conditions may be declared null and void or not applicable, the other terms and conditions will remain valid and the portion declared null and void will remain applicable within the boundaries set by law.

ENTIRE AGREEMENT

These Terms and Conditions supersede all prior terms applied with the User. For any questions, remarks or technical issues with respect to this Site, please contact us. These terms and conditions were last updated on 16^th March 2020.

TERMS & CONDITIONS

We reserve the right to make changes to our terms & conditions at any stage without prior notice.

We are careful in our design and cutting to make the most of all the material we have – to firstly limit the amount of waste material.

For all material by-products that are created in our process, we ensure that this is processed in a way that creates energy. We pay for our waste to be processed as “energy from waste” to avoid it adding to landfill.

Prof. Colin Mayer, Future of the Corporation, The British Academy
(the UK’s national body for the humanities and social sciences – the study of peoples, cultures and societies, past, present and future)

We believe in full transparency in how products are priced and who is involved in every part of the process. This is to allow customers to know that products are being sourced as much as is possible locally within the UK, that people involved at every stage are paid at least the real living wage and that production is kept within the UK.

Nothing about the process in Aster is large scale. Everything is custom made and hand cut which is why the product sizes are approximations. We believe that true luxury is knowing where products are made, who makes them and knowing they have been made by people receiving a fair wage with good working conditions.

Whatever the true cost – the mark-up will then be 2-3 X’s. We believe this is fair, honest and represents good value when compared to traditional retailers who mark-up on average 5-6 X’s.

We source many of our materials for the outers of our products from charity shops. If items look like they are still on trend and are likely to be worn or used – we leave them be. Re-using clothing in its original form is the best re-cycling we can all do. We look for items that are less likely to be bought to wear but are still in excellent condition.

Spend to date in UK Charity shops:

Charities include:

Lining

We use black, navy, grey and white poly-cotton lining (35% cotton, 65% polyester). Linings are sourced in the UK.

Zips

We use YKK zips with brass teeth and black, navy or grey tape

Straps

Straps used for the shopper are both a black and cream weave cotton webbing

Interfacing

This is used to help provide structure and increased durability